Setting up an email client

There are two ways to set up an email client to work with you POP3 email accounts. The automatic way, and the manual way.

To set up your email client automatically, you must either have Outlook 2000, Outlook Express, or Mac

The automatic way:

  1. Login to your cPanel
  2. Under the 'Mail' section, select 'Email Accounts'.
  3. Under the 'Current Accounts' section, scroll to the email account you want to set up.
  4. Under the 'Functions' column of the email address, select 'Configure Mail Client'.
  5. Choose the option which suits you best. (Further explanation of options is below)
  6. Follow the dialog boxes.
  7. Your email client should be ready to go.

Different software choices: Choose between Office Outlook 2000, Outlook Express, and Mac Outlook Express comes preinstalled on most Windows PCs. However, Outlook Express is replaced by Office Outlook if the Office Suite is installed on your machine.

IMAP vs. POP3 Choice: "IMAP email access coordinates between the server and you mail application. Messages that have been read/deleted/replied-to will show as read/deleted/replied-to both on the server and in the mail application. POP3 does not coordinate with the server. Messages marked as read/deleted/replied-to in the mail application will not show as read/deleted/replied-to on the server. This means that future downloads of your inbox or other mailboxes with POP3 will show all messages as unread."

SSL Choice: Choose whether or not you would like your emails encrypted as they are sent via the Internet to your computer. SSL = Secure.


The Manual Way. If you do not have one of those email clients or the automatic way was unsuccessful for you, please try the manual way. We will be using Microsoft Outlook 2007 for this Step-by-Step demonstration. You should also have the following information available:

  • Domain Name
  • Email Account Name and Password

This you can find this information by following steps 1-4 in the automatic steps list.


  1. Open up Microsoft Office 2007
  2. Under the 'Tools' menu, select 'Account Settings'.
  3. Select 'New'.
  4. Make sure "Microsoft Exchange, POP3, IMAP, or HTTP" is seleted and press Next.
  5. Select the checkbox "Manually configure settings or additional server types" and press Next.
  6. Select "Internet E-Mail".
  7. Fill in the textboxes:
  8. Your Name: This name will be display in the From section of the email recipients email client.
  9. E-mail Address: This is the email you want to set up in the email client.
  10. Account Type: Read above to learn the difference. IMAP recommended. DO NOT choose HTTP as this option will not work.
  11. Incoming Mail Server: This should be ( This is also given to you in by following steps 1-4 of the automatic way.
  12. Outgoing Mail Server: This should be ( This is also given to you in by following steps 1-4 of the automatic way, or you may use your ISP's outgoing mail server if you prefer. Contact your ISP for that information.
  13. Username: This is the FULL email address. IE: . NOT just support
  14. Password: This will be the password you set up when you created the email account. If you forgot the password, you may change it by following steps 1-3 of the automatic way and selecting 'Change Password'.
  15. NOTE: Some ISPs block the use of port 25. This port is used to send emails out from your email client. To test if this is the case, click on "Test Account Settings". If you are able to login to the Incoming Mail Server but fail to send a test e-mail message, then chances are your ISP has blocked port 25. To go around this select "More Settings". Select the 'Advanced' tab. Where it says "Outgoing Mail Server:" change the number from 25 to 26. The reason this works is because we have a duplicate SMTP server running on port 26 which ISPs do not block. Press OK.
  16. Press "Test Account Settings". If both tests pass, you have successfully configured your email client. If one of the tests fail, please contact your ISP or our support team for further assistance.
  17. Press "Next".
  18. Press "Finish".
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